Refund and Returns Policy

1. General Overview

At candidmart, we are committed to providing high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for a refund.

2.3. Non‑Refundable Items

• Personalized or custom‑made products.
• Final‑sale items marked as “non‑returnable”.
• Gift cards and downloadable digital content.

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3. Shipping Costs

• If the return is due to a defect, error, or our mistake, we will cover the return shipping cost.
• For all other returns, the customer is responsible for the shipping expense.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

In cases where the returned item is missing accessories or is not in its original condition, we reserve the right to issue a partial refund.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability and may require the return of the original item before a new one is shipped.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the received product promptly and report any issues within the 30‑day window.
• Package the returned item securely to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions or need assistance, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: candidmart,